Service Management Software

Use SAM Service Manager to manage your day-to-day Jobs and Service Requests:

• Manage Jobs and Bookings
• Plan Maintenance Tasks
• Manager Service Contracts
• Schedule Engineers and Technicians
• Never Miss Another Service Visit or Breach an SLA Agreement
• Job Costinng
• Batch Process invoices Sage Accounts

The software  is a fully featured service and Asset Management solution that is suitable for managing your service business, this version is off the shelf and is downloadable, click on the link below to download and use SAM Service Management Software today.

It’s packed with features to help keep your service business truly organised and ensure you keep your customers fully updated with the progress on any issues that are currently being worked on.

As well as informing you when a service contract is not profitable, it also helps to manage your other day-to-day scheduling. So you'll be more in control and be able to free-up time for other areas of your business.

There are also features that allow you to manage your customers more professionally, while our flexible management reports give you a greater insight into your business.

Increased Productivity

The suite of SAM modules enabling Service personnel, technicians and administrators to resolve complex issues in minimal time, removing end-user frustration.
SAM also facilitates tracking of organizational ‘needs’ through asset management, proactively allocating resources to the right user/departments, thus increasing your productivity.  Simple Used off-the-shelf or bespoke, SAM dovetails perfectly with your existing business systems/ processes, often with seamless integration with existing legacy systems, populating SAM directly from your existing systems.

With a training package specific to your organization; with SAM at your side, you’ll be reaping the rewards in no time at all. Designed for ease of use; with SAM telephone calls from new and existing clients are dealt with and dispatched, quickly and professionally.  SAM is a comprehensive tool which is fully supporting users in recording, storing, tracking, updating, retrieving and closing any service call you provide to your client.

SAM is built using VB.NET , Microsoft SQL Server. SAM provides a CRM style solution with flexible plug-in to connection any Accounting software Solution, from ERP to SAGE

Main Features

• Scheduling & Tracking: All your asset activities and deployments can be scheduled and tracked. Where an asset is due for servicing or leased to a third-party, SAM records these events, together with time the asset is due to be returned.
• Change Management: SAM creates a log entry for every change; who, when and previous field value.
• Control: Gain greater control of your service personnel, and track the time spent on jobs
• Billing: Increase your bottom-line by billing all the time spent on jobs
• PDA: Harness the power of then Internet and wireless technologies to communicate with your field service personnel
• Portal: Use SAM's portal to expand your reach by allowing field service personnel access to job schedules, client information and the entry of labour and parts for jobs on-line.
• Sales Leads: Capture new sales leads uncovered by your service personnel.
• Knowledgebase: Reduce the reliance on key individuals, use the knowledgebase to ensure that once a problem is resolved the solution is available to all your service personnel and ensure valuable knowledge retained in your organization.
• Profitability: Know where you are making money, by analyzing your service personnel performance, chargeable vs. non-chargeable jobs, work in progress, accounts receivable, etc.
• Document Library: Associate all files as attachments within the document library. You can upload key files directly to the SAM database and associate them to individual assets.
• Manage Sub-contractors
• Manage Engineers Expenses electronically