PDA Field Service

Empower your Service Personnel with SAM PDA

Do you have mobile engineers that need to visit customers with spare parts to carry out repairs and service equipment? SAM PDA allows you engineers the flexibility to:

Complete Service Works Order Details
History of all work done on the job to date, by any member of your service team
Complete list of all parts available ex-stock for ease of selection on jobs
Full customer site information, directions, contact info, etc.
Complete Asset/Equipment information including serial number and description

Are your engineers sick of carrying around heavy clipboards, and folder contraptions? Wouldn't it give a better impression to the customer if they were carrying around the latest in technical devices and making life simpler for them at the same time?

And how about giving them the ability to enter labour and parts used on a service call, eliminate the need for paperwork, no more writing down what was done, and faxing it back to the office. No more entry at the end of the day on the web, duplicating what they already captured in the field.

And what about that incredible perception you will create when you ask the customer to sign off on the completed service call with a stylus on a PDA? What better impression could you leave the customer with in terms of the efficiency and sophistication of your service organization....

You can have all of this with SAM PDA, the add-on product to the sophisticated SAM Service Manager system. SAM PDA is designed to run on Palm OS enabled devices. By adding an extra application to your PDA, you can now cradle sync your PDA unit with your SAM Service Manager Professional database. Its easy and simple to transfer what you have captured in the field back to SAM Service Manager, and to have SAM send you all of the new service calls and information that you have been allocated.

The SAM PDA software installs on your PDA device, You dock your PDA with the computer, and it will connect with SAM Service Manager and allow you to receive all Active service calls right into your PDA. When you are on the road, you have access to all the information you need for the service call, the site location, the assets/equipment that you have to service, etc.

It can even download a list of your parts that you routinely keep in stock so you have pricing information at hand and can reference these parts as they are used on the job. Your time on each job is entered entered directly into the PDA, allowing you to minimize the amount of data entry on the PDA.

There is even a place for your customer to sign off on the acceptance of the work right on the PDA unit! This signature is sent back to SAM Service Manager as an image and is stored in the SAM database to authorize the invoicing of the job.

SAM PDA empowers your engineers in the field with the information that they need to do their job. It eliminates any double entry or capture of information because the PDA will synchronize right back to your SAM server. Its simple and rugged and runs on most PalmOS enabled devices. So why not get started with this great technology. Contact us for pricing information.

Call Hunter Systems today on tel: 0845 372 7007, or email: info@hslsoft.com or use the Contact Form to discuss your company’s IT/Software requirements, or explore our website to find out more about Hunter Systems, our products and services and why you should choose us.