Microsoft Dynamics CRM Overview

Grow your Business with Microsoft Dynamics CRM

Customer relationships are the backbone of your business - but the tools to effectively manage these relationships have, until now, been geared toward large companies with the resources to support prolonged implementation processes and high costs for training, customization, and maintenance. Microsoft Dynamics CRM (Customer Relationship Management) offers power CRM functionality from the start - and makes it easy for you to customize, integrate, and maintain your solution efficiently and affordably.

Increase sales success, deliver superior customer service, and make informed agile business decisions with Microsoft Dynamics CRM. Accessible from Microsoft Outlook and the Web, Microsoft Dynamics CRM is easy to use, customize, and maintain, integrates with other business systems, scales to grow along with your business.

Increase sales success

Shorten the sales cycle and close rates with leads and opportunity management, automated sales processes, quote creation, and order management.

Ensure efficient, consistent customer service

A shared knowledgebase and automated routing and queuing make it easy to serve customers efficiently.

Make informed decisions

Comprehensive reports let you forecast sales, measure business activity and performance, evaluate sales and service success, and identify trends, problems, and opportunities.

Work from Outlook or the Web

Access full sales functionality online or offline through Microsoft Outlook, or work online from any location using a Web browser.

Share information

Tightly integrated Sales and Customer Service modules let employees view, update and share information across teams and departments.

Easy to Use

Designed for ease of use, Microsoft Dynamics CRM ensures that your sales team will get started fast, with little training.

Customise and scale easily

Configure user interfaces and workflow processes, customize the solution to fit your business, and scale the installation to meet changing needs.

Integrate powerfully

Integrate with Microsoft Office, Microsoft Dynamics ERP applications and other business systems.

Microsoft Dynamics CRM 4.0 Editions

There are 3 editions of CRM available

  • Workgroup Server edition offers the same rich feature set as Microsoft Dynamics CRM 4.0 Professional Server edition and includes and supports a maximum of five user licenses.
  • Professional Server edition offers a rich feature set, supports single tenant deployment and has no licensing limit on number of users.
  • Enterprise Server edition offers a rich feature set, supports multi-tenant deployments and has no licensing limit on number of users.

Microsoft Dynamics CRM Licensing

The Microsoft Dynamics CRM 4.0  product licenses consist of two elements.

  • Firstly you need to purchase the server licence for the server that will hold the Microsoft Dynamics CRM 4.0 system.
  • Secondly you require a  license for each named user that will use Microsoft Dynamics CRM 4.0 (these are not concurrent user licenses).